Materials & Brand Transparency
How do I know your garments are genuinely sustainable and not "greenwashed"?
We reject vague marketing buzzwords and defensive claims in favor of verifiable operational facts. Our commitment to slow fashion is anchored in architectural transparency: we utilize traceable, low-impact textiles, manufacture exclusively in ethically certified facilities, and maintain a small-batch production model to actively prevent deadstock waste. Our complete supply chain data, textile certifications, and corporate footprint are fully accessible on our About Us page.
How can I stay updated on new collection drops?
The most direct, un-hyped way to follow our releases is by subscribing to our editorial newsletter. We do not participate in digital spam or artificial scarcity tactics; our communications are reserved for substantive updates and new design introductions. You may also follow our official journal across our verified social channels.
Order Adjustments & Logistics
Can I modify my delivery address or cancel an active order?
Modifications and cancellations can be executed provided the order has not yet entered our fulfillment queue. Because we process orders efficiently to ensure timely delivery, please submit adjustment requests at support@1people.com immediately after purchase. Once processing begins at our warehouse, the order cannot be altered.
I haven't received an order confirmation email. What should I do?
Digital transaction receipts are issued automatically upon checkout completion. If it has not appeared in your inbox within one hour, please inspect your spam or promotional filters. If it remains missing, contact our team on support@1people.com to verify your account metrics.
How do I track the transit of my order?
Once your order is dispatched from our United States fulfillment center, an automated shipping confirmation email will be sent to your inbox containing a secure carrier tracking link. You can monitor your shipment’s journey directly through that tracking link.
Why was my credit or debit card declined at checkout?
Payment interruptions typically occur due to accurate data entry variances, regional institutional holds, or a mismatch in security credentials. For strict fraud prevention guidelines and billing requirements, please consult our Payment & Currency policy page.
Garment Care & Returns
My wardrobe piece arrived damaged. How is this resolved?
We maintain rigorous quality control standards, but if a garment arrives compromised, we rectify it immediately. Please forward a clear photograph of the structural flaw along with your order number to support@1people.com. Upon physical verification, a complimentary replacement will be expedited to you, subject to current inventory allocation.
How should I wash and care for my garments?
Every piece is engineered from premium, intentional textiles that can require specific maintenance to ensure longevity. Fabric-specific protocols can be found under each product description in our webshop or on the interior care labels of each garment.
How do I initiate a return or exchange for a refund?
For full eligibility criteria, geographic shipping responsibilities, and step-by-step packing instructions, please visit our Returns & Exchanges portal in the footer. Please note that all promotional or markdown items are strictly Final Sale.
Customer Support
How do I contact your team?
For all inquiries, technical account issues, or warranty claims, please email our dedicated support at support@1people.com.