The 365-Day Return Framework

To support an intentional, slow-fashion consumption model, we offer an extended 365-day return window for all full-priced 1 People items. To remain eligible for a complete refund or exchange, your return must satisfy the following criteria:

  • Provenance: The garment must have been purchased directly through our official online store.

  • Timeline: The digital return or exchange request must be initiated within 365 calendar days of the original purchase date.

  • Condition: The garment must be entirely unworn, unaltered, and unwashed, with all original tags securely attached (including the intact security tag, where applicable).

All returns are subject to a physical inspection upon arrival at our warehouse. 1 People reserves the right to decline returns that do not meet these precise quality standards.

Exchange Architecture

If you prefer an alternative size, you can exchange your piece rather than request a financial refund.

  • To Initiate: contact support to start the exchange and secure your inventory allocation.

  • Systemic Throttling: To maintain accurate real-time inventory counts and prevent system allocation locks, clients attempting to exchange multiple items from a single order may experience a structured processing pause of 1 to 5 business days between consecutive exchange submissions.

Return Shipping Logistics

  • United States: Customers located within the USA receive complimentary return shipping.

  • International: International customers are responsible for the direct cost of return transit. These shipping fees are inherently non-refundable. The verified cost of the return labels will be directly deducted from your final refund total. To ensure compliance with United States Customs regulations and guarantee the secure tracking of your return, all international returns must be processed exclusively by using our shipping labels.  We do not accept unauthorized self-shipped return packages via local postal networks or independent carriers. If you bypass our return label, you assume full financial liability for the transit. Furthermore, if an unauthorized self-shipped package arrives at our United States fulfillment center with outstanding import duties, brokerage fees, or "Cash on Delivery" (COD) customs charges attached, 1 People Inc. reserves the absolute right to refuse delivery, or to accept the package and deduct the exact cost of the customs bill directly from your final wardrobe refund.

Step-by-Step Return Process

  1. Initiate: contact us to generate your official return documentation.

  2. Pack: Secure the garment safely within its original packaging, ensuring it is well-wrapped to protect the textile integrity during transit.

  3. Affix: Print the authorized return label and secure it flat to the exterior of your return package.

  4. Drop-off: Deposit the package at the designated carrier center indicated on your authorized label.

Strict Exceptions: Promotional & Discounted Items

The 365-day return and exchange policy is strictly non-applicable to promotional, markdown, or discounted items. Any piece purchased at a reduced rate, during an active promotional window, or via a seasonal markdown code is considered Final Sale. These pieces cannot be returned, exchanged, or refunded under any circumstances. Standard shipping fees, customs duties, and regional taxes apply fully to all promotional shipments.

Defective or Damaged Merchandise

If you have received defective, damaged, or incorrect merchandise, please review our specialized Terms and Conditions, or reach out to our team at support@1people.com.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a few business days.

Depending on your financial institution, please allow an additional 2 to 10 business days for the credit to be posted on your bank account or credit card account.

The currency exchange rate that will be used to refund the original amount, will be the currency exchange rate on the day 1 People authorizes the refund to your bank account or credit card.

Non-Refundability of International Duties & Taxes (European Customers)

Please note that 1 People only issues refunds for the retail purchase price of the physical garment. We do not, under any circumstances, refund international customs duties, local value-added taxes (VAT), or regional import fees. Because these charges are levied and collected directly by your sovereign government’s customs authority, they are entirely outside our financial infrastructure.

If you return a wardrobe piece for a refund or exchange, you remain solely responsible for contacting your local customs office directly to initiate a duty drawback claim to recoup any regional taxes paid during importation. We will gladly provide you with official documentation confirming your return shipment to assist with your local government claim.

For further inquiries, you can reach us at support@1people.com or contact us here.