Accepted Methods of Payment

We accept major credit networks including Visa, American Express, Mastercard, and Discover, alongside integrated digital payment gateways detailed at checkout.

Transaction Troubleshooting

If you experience an unexpected disruption during checkout, please verify that your card number, expiration date, CVV code, and billing details have been entered precisely. If the system continues to reject your payment despite accurate entry, please connect with our team via support@1people.com or on our Contact Us page for technical assistance.

Charge Authorization & Timing

  • Order Placement: As soon as you complete your order, a temporary authorization hold is automatically requested to verify the validity of your card and the availability of funds. Your card is not charged at this point.

  • Dispatch: The actual capture of funds occurs only when your order is officially dispatched from our fulfillment center, at which point you will receive a shipping confirmation email.

Financial Adjustments & Processing Timelines

If you have returned a piece, our team will issue an automated email notification confirming the status of your refund. Approved refunds are credited directly back to the original method of payment. Please allow 2 to 10 business days from the date of authorization for your financial institution to post the credit to your account.

Foreign Currency Allocations

For transactions processed in currencies other than USD your refund will be issued in the exact foreign currency utilized during checkout. Please note that while we return the exact amount you paid, you may still see a minor discrepancy on your statement if your financial institution charges independent international currency conversion fees.

Fraud Prevention & Payment Conditions

For strict security reasons, the billing name and address provided must perfectly match the registration details of the credit card or payment account utilized.

If you choose to complete your transaction via PayPal, the credentials tied to your PayPal account must match the legal identification metrics shown on your government-issued ID. 1 People reserves the explicit right to cancel and refund any order that fails to comply with these security algorithms.


For any further queries, please Contact Us.